Terms & Conditions EVENTS / TICKETS
1.1 What does my ticket include?
We run a number of different events and experiences. Please check the ticket details on the event ticketing page for confirmation.
1.2 How do I receive my tickets?
We will send you your tickets electronically using the e-mail address provided. Please ensure the e-mail provided is correct.
1.3 Do I have to bring my printed ticket to the event?
Please print your ticket or have the email ready to be scanned from your smartphone to guarantee access
1.4 What are the minimum age requirements?
The event is strictly for over 18s, unless stated. If you are lucky enough to look under 25 you may be asked to present a valid ID to gain entry.
1.5 Can I bring my children?
Children are only allowed at events where we don't state that the event is over 18's.
1.6 Is it ok if the name on the ticket does not match the person who attends?
That’s not a problem as we appreciate tickets are often bought as gifts.
1.7 If I go out, can I come back in?
Of course! Please ensure you have your ticket to hand just in case you are asked to show it again. Where a glass is provided please ensure you keep this safe as we cannot provide replacements.
1.8 Why have I been charged a booking fee?
Booking fees are charged by our ticketing partner for the administration of your tickets. We try to absorb as much of this cost as possible on your behalf. Ticket booking fees are not refundable whatsoever.
1.9 Can I get a refund?
Unfortunately refunds are not available.
1.10 What happens in the case of a epidemic / pandemic?
In the event that a postponement occurs due to a epidemic / pandemic (such as Corona Virus), then your tickets will automatically be transferred to the newly scheduled date. In the event that you are unavailable on this new date, then your tickets can be transferred to the relevant date in the following year. The option to transfer your ticket to a different location entirely is also available.
1.11 How will I be notified in the event of a postponement?
In the event of a postponement you will be notified via the e-mail used to book tickets. Any postponements will happen 48 hours before an event is due to open. We continue to monitor government guidance. Further information will also be shared on our social media channels at the appropriate time.
1.13 How can I contact you with any questions?
We are always happy to help, please e-mail us at info@proseccoandginfestival.co.uk with any questions.